Does the job, but not fancy
We use Service Desk to track incidents (a.k.a. "trouble tickets") for IT services provided to the entire organization (which spans five …
Overview
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern…
Recent Reviews
Popular Features
- Change requests repository (7)10.0100%
- Organize and prioritize service tickets (7)9.090%
- ITSM reports and dashboards (7)9.090%
- Self-service tools (7)8.080%
Pricing
N/A
Unavailable
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
- FAQs
What is Ivanti LANDESK Service Desk (discontinued)?
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
Ivanti LANDESK Service Desk (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.
Reviewers rate Change requests repository highest, with a score of 10.
The most common users of Ivanti LANDESK Service Desk (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(36)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
We use Service Desk across multiple departments and our entire organization relies on this product. It assists with communication, support and tracking. End users can create tickets, check on updates and get automated communications from technicians. It allows managers to get a quick snapshot of the quality of service being provided and to see surveys.
- One of the best things that Service Desk does is integrate seamlessly with our Endpoint Manager and Asset Managing
- Reporting is fantastic
- Email communication is always seamless
- Updates seem to be few and far between
- Designing the system does have a steep learning curve
- Does require purchasing assistance with implementation
81.66666666666666%
8.2
90%
9.0
90%
9.0
- It has streamlined support and responsiveness to outages
- We have had little success in expanding technicians that are able to support the system as a whole
- We have been able to integrate it easily with other departments and asset management
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.